Shipping & Returns

Any unaltered purchase made from current stock may be returned within fifteen (15) days of purchase for a full refund or merchandise credit. Altered stock, special orders or custom made orders are not refundable or returnable for merchandise credit. Gift recipients are entitled to a nonrefundable merchandise credit with fifteen (15) days of original purchase. All returned merchandise must be in complete original condition, same condition as sold.

We ship all orders via United States Postal Service. Orders placed before 12:00 p.m. (Eastern Standard Time), Monday through Friday, will be shipped the same business day. After 12:00 p.m. (Eastern Standard Time) orders are subject to be shipped the following business day.

Arthur Groom & Co. offers FREE US Postal Service First Class mail. All orders are shipped insured at no additional cost to you. Should you need expedited shipping, please call us at (201) 670-0300. Please note that orders received after 2:00 p.m. (Eastern Standard Time) will be shipped the following business day.

Currently our shipping area includes the Continental US, Alaska, and Hawaii. We do/do not ship international orders.

To insure your complete satisfaction with Arthur Groom & Co. we will exchange or return any item purchased on our website. The unused item must be returned within 15 days of purchase date (shown on sales receipt). For full returns, a credit will be made minus shipping and insurance (where free shipping was given $5.00 will be deducted for the return).

For returns please follow these 3 simple steps:

1. Contact us by email or phone: (201) 670-0300, to obtain a Return Authorization Number (RA#)

2. Include the RA# with your return, and be sure to write it on the outside of the package.

RA# MUST BE VISIBLE ON THE OUTSIDE OF THE PACKAGE OR IT WILL BE REFUSED.

3. For your protection, be sure to return the item insured and registered to guarantee its arrival.

Please send all returns to:

Arthur Groom & Co.
Attn: Returns
262 East Ridgewood Avenue
Ridgewood, NJ 07450

There is no restocking fee for returned items.

Billing information must match the information your credit card company has on file.

New Jersey residents will be charged 7% sales tax.

Copyright 2015 Arthur Groom & Co.
262 East Ridgewood Avenue
Ridgewood, NJ 07450

USA. All rights reserved.

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